FAQFor Supporters

FAQ

  • How do I support Challenges?

    Go to the Challenge page and choose the method of your support. By clicking on "Support," you can make financial contributions to the Challenger. Or by clicking on "Send a Shout-Out," you can let them know that you support them. When you find a Challenge you like, make sure to let the Challenger know!

  • What happens to my contributions and rewards if the Challenge does not succeed?

    PayPal and credit card settlement will not occur. If you pay via bank transfer, we will refund the total amount after deducting a bank charge.

  • How do I make a "payment" for my contribution?

    お支払い方法は、
    • クレジットカード
    • PayPal決済
    • 銀行振込（サポート金額が3000円以上の場合）
    をご利用頂けます。

    According to PayPal's provisions, you can not pay more than 100,000 via PayPal before the identification. For more information, please check the following: %url%

    https://www.paypal.jp/jp/contents/support/faq/faq-049/

    Credit Cards

    You can use credit cards to make contributions.

    Payment agency
    PayPal
    Available
    • VISA
    • MasterCard
    • Discover
    • AMEX
    • JCB
    Number of payments
    one-time payment only
    How to make a payment

    Please input your information such as the credit card number.

    About the Date of Use

    The Date of Use of your credit card will be the next business day of the Challenge's deadline.

    Closing date differs depending on the credit cards.

    PayPal

    You can use PayPal to make contributions safely.

    About PayPal
    PayPal is one of the most popular payment service in the world especially in the fields of e-commerce, auction, etc. PayPal services are available in 203 countries with 26 currencies and used 150,000,000 people (in Decemeber, 2015). With PayPal, you can make a payment easier and safer.
    How to make a payment

    Please click on the "via credit card" button and log into your PayPal account to make a payment.

    About the Date of Use

    The Date of Use on PayPal will be the next business day of the Challenge's deadline.

    Closing date differs depending on the credit cards.

    About the payment status on PayPal
    The payment status will be "Processing" while the Challenge is ongoing. Only in case the Challenge successfully reaches the funding goal, the payment will occur and the status will be "Complete"
    For PayPal members
    Please log into your PayPal account to make a payment for your Support.
    For non-PayPal members
    To use PayPal to make a payment for your Support, please create a PayPal account at first.

    Bank Transfer

    You can Support via Bank Transfer if the total amount is 3,000 JPY or more.

    How to make a payment

    You will be notified that by an email.

    Please bear bank charges by the transactions.

  • Let me know about errors in the PayPal and credit card payment

    The following can cause an error:

    • You try to use a credit card which already has been registered to PayPal.
    • The credit card has expired or has some problem.
    • You entered incorrect information.
    In case of the error, please contact to PayPal or Team COUNTDOWN.

  • What should I do if Challenge which I have Supported does not reach the funding goal?

    Please wait for an email from Team COUNTDOWN. We will refund the total amount after deducting a bank charge.

  • When can I receive my Reward?

    Different Challenges have different Reward delivery dates. Check the Challenge page for the estimate delivery date.

  • My credit card payment fails. Why?

    Please let us know the details of your problem from here. Sorry for inconvenience.

  • What are the Collaboration Challenges?

    コラボチャレンジとは、目標金額の達成可否に関わらず決済が行われるチャレンジです。COUNTDOWN運営事務局で審査の上、趣旨や内容が相応しい場合のみ掲載可能なチャレンジです。